The Future of Referral Automation & Customer Advocacy with HiroAI.

Unify sales, retention and advocacy; referrals, incentives, and loyalty to cut costs and grow retention—all orchestrated in one OS.

Thousands of brands use Ambassador to increase referrals and advocacy while lowering acquisition costs.

Cut Sales & Marketing Costs. Grow Retention.

Engage

Orchestrate the right message, reward, or nudge—every time

Referral, Influencers & Affiliate: Activate word-of-mouth with precision tracking and payouts.
Customer Advocacy (Loyalty Programs): Reward meaningful behaviors that build equity.
Incentives: Drive action with gift cards, offers, and points—governed by Vaults & Ledgers.
Communication Channels: Behavior-based email/SMS/WhatsApp messages with no-code flows.

Service

Personal, timely follow-ups without hiring an army

Hiro Feedback Bot: Ask, listen, and tag sentiment post-purchase or post-service.
Reviews & Surveys: Capture proof and route issues before they become churn.
Customer Portal: Give customers a place to track rewards, share referrals, and manage preferences.

Ledgers

The data engine powering every insight.

Every referral, reward, payout, and action is written to a secure, auditable ledger.
Records fuel analytics, compliance, and automation.

Data Platform

Vaults, Permissions, & Data Controls—your foundation for scale.

- Vaults: Secure storage for identities, consents, and balances.
- Permissions: Role-based access and approval workflows.
- Integrations: Connect CRM, ecommerce, and data pipelines.

Reward Engine

Incentives built directly into the platform.

Launch gift cards, points, and cash rewards in minutes.
Govern payouts with Vaults & Ledgers for accuracy and compliance.
Scale incentives across referral, loyalty, and feedback flows.

Reward Storefront

Give customers a branded marketplace to redeem and manage their rewards.

Ambassador AI (Hiro)

Accelerate results with AI that’s tuned for customer relationships

Generate helpful prompts, subject lines, and survey questions.
Predict next best action and reward eligibility.
Summarize sentiment and route tasks to Sales or Support.

Analytics

Know what’s working—down to the message, trigger, and reward

Unified reporting across emails, referrals, rewards, and feedback.
Journey analytics: map engagement across stages.
Benchmarks: compare performance by industry and tactic.

Integrations

Plug in fast. Grow even faster.

Works with Salesforce, Shopify, Adobe Commerce, BigCommerce, HubSpot, Twilio, and more.

Prebuilt connectors to launch in days, not weeks.
Open APIs and developer docs for custom use cases.
Real-time sync with your CRM, commerce, and data stack.

Results that speak for themselves

increase in repeat business

0 %

ROI from reward-driven action

0 x

faster time-to-launch for new programs

0 %

reduction in manual ops via automation

0 %

Marketing Leaders: Own the funnel with personalized, automated engagement.

Own the full funnel with personalized referral journeys and conversion-boosting incentives—all in one place.

Product Teams: Experiment faster, launch smarter.

Build no-code customer journeys that respond to real-time behaviors and test what drives the best outcomes.

Customer Experience Pros: Turn feedback into advocacy.

With Hiro, our AI companion, gather insights post-purchase or post-support, and reward loyalty with meaningful engagement.

IT / Ops: Secure, Scalable, and Seamlessly Integrated

Give your teams powerful tools without sacrificing security, control, or performance.

Ambassador is built to make IT’s life easier: robust permission controls, GDPR/CCPA compliance, and integrations that won’t break things. Monitor usage, manage roles across teams, and ensure safe scaling without ballooning your tech stack.